Join the Team

Duties:

• Manage crews on job sites throughout DC, MD, VA & Southern DE
• Jackhammer in concrete and some heavy lifting.
• Concrete finishing by trowel skills a plus.
• Ensuring crew’s on-site safety.
• Maintain organized clean trucks and job site.
• Complete job site paperwork with excellence.
• Communicate with customers by phone and on-site.
• Collect final payments and 5 star reviews.
• Pay close attention to detail.

Each day starts and finishes in Odenton, MD.
Must have valid driver’s license and reliable transportation.
Work days starts at 6 AM. On-call one weekend per month for service calls. Company cell phone will be provided.
Salary starts at 55K with experience and potential earnings with commission can be 65-75K.
Vacation includes 15 days plus six paid government holidays. Health Benefits and 401K.

This position starts and finishes at our location in Odenton, MD each day and reports daily to the operations manager and crew foreman. The right candidate will be a team player and have a valid driver’s license and reliable transportation.

Duties/responsibilities will include:

• Loading trucks at the shop
• Traveling to job sites throughout DC, MD, VA & Southern DE
• Jackhammering in concrete in basements and crawl spaces
• Heavy lifting of supplies, including concrete buckets
• Concrete finishing by trowel (previous skills a plus!)
• Maintaining and organizing trucks
• Following on-site safety protocols

Hours: M-F between 6 AM and 6 PM

Compensation is based on experience and there is opportunity for commission.

The candidate will be an experienced, initiative-focused, and effective sales inspector.  The successful candidate will be skilled in in-home sales and have knowledge/experience in a one-call-close sales process.  This candidate will be an individual contributor reporting to the VP of Sales and will have primary responsibility to achieve annual sales plans.

KEY TASKS & RESPONSIBILITIES:

• Acting as an individual contributor, contribute to the overall annual sales plan by achieving all personal annual sales targets, by running and selling assigned appointments in Maryland, DC, Virginia, and/or Southern Delaware.
• Actively network as needed to pursue and sell self-generated appointments.
• Company Brand Ambassador – promoting all company offerings during sales/inspection appointments and at networking events.
• Manage customer relationships from sale to installation and onto continual referrals, ensuring they have a 5-Star experience throughout their engagement with Value Dry.
• Identify customer needs, develop mutually agreeable solutions.
• Execute dynamic sales presentations, aligning educational content and proposed solutions options aligned to customer’s goals and budgets.
• Ability to present financing options available to the customer.
• Ability to close business in a one-call sales process.
• Ensure that all required financing, contract, and other documents are received as required.
• Actively participate in a BNI Chapter.
• Attend weekly sales meetings to provide feedback on your work experiences, assist with the development of process improvements, and participate in coaching, training, and development initiatives.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies and professional networking organizations; pursues ongoing training and development.

POSITION SUMMARY/OBJECTIVES:

The candidate will be a highly skilled call center representative with the ability to manage a large volume of both inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks to include but not be limited to, qualifying leads, providing answers and insights to customers, scheduling and dispatching of appointments, and selling products and services. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving customer satisfaction.

KEY TASKS &RESPONSIBILITIES:

• Handle a large volume of both inbound and outbound calls in a timely manner.
• Follow communication scripts and use knowledge of the company’s products, services, and processes to go off-script when necessary.
• Identify customer needs and issues and match them to a solution we provide.
• Pre-qualify leads and secure appointments.
• Schedule and dispatch Sales Inspectors to run sales appointments.
• Conduct post appointment QC calls and follow up on unsold appointments.
• Sell Annual Maintenance Services and other products provided by the Company to existing customer base.
• Build positive relationships with our customers by going above and beyond with customer service, ensuring that all questions, cancellations, confirmations, and service requests are handled appropriately.
• Maintain customer data in CRM system (i360) and keep all records up to date.
• Meet daily qualitative and quantitative targets for yourself and the call center team, and achieve all objectives for service, productivity, and quality.
• Leverage data and insights gathered by the call center to recommend and influence process improvements.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies and professional networking organizations; pursue ongoing training and development.

QUALIFICATIONS:

• Five to ten years previous work experience. Consumer Service/Home Improvement/Direct Home Sales marketplace preferred.
• High School Degree or equivalent.
• Experience working in a call center or customer-support role.
• Proven track record of growing sustainable in-home sales.
• Highly self-motivated, self-disciplined and driven for success.
• Customer-oriented with ability to effectively communicate using both verbal and written skills. · The ability to generate new business.
• Ability to multitask with the use of both phone and computer and manage time effectively.
• Strong networking and appointment-setting skills.
• Ability to embrace and learn our sales methodology, scripts and product attributes.
• Tech-savvy with experience with Word, Excel, Outlook, CRM, iPads/Apps.
• Willing to work early evenings and weekends on a rotating basis.

DESIRED PERSONAL TRAITS:

• Maturity, credibility, and unquestioned integrity.
• A high energy level, passion, self-driven with an exceptional work ethic and determination to succeed.
• A strong sense of urgency.
• Demonstrate ability to communicate with empathy.
• Decisive, action-and result-oriented.
• Team player who is willing to make a significant contribution to the growth of the business.
• Ability to build consensus and relationships among managers, partners, and employees.
• Confident, intelligent, and intuitive.
• An ability to approach issues knowledgeably, decisively, and pragmatically and to subsequently devise reasoned solutions to problems, an excellent problem solver.
• Excellent organizational skills; excellent verbal and written communication skills.